Front desk man, wish I could remember his name, was very nice. Waiting room had free coffee and a really cool Old Truck planter on a table. A rental car was offered, but I decided to wait. My vehicle is 19 years old, I've had it for 4 years, so naturally, it needs mechanical attention. Cogller's Auto Repair is VERY through in their inspections. They even take photos! To my chagrin, my darling Jeep requires more front-end work. I was just hoping for an alignment. Anyways I will probably go back to Coogler's or my other good mechanic once I get over the shock of it all. I just had some front end work done by a good mechanic, but I didn't instruct to finish the entire work recommended. ...anyone want to buy a grand Cherokee 5.7 hemi limited? LOL Gosh I love this car.