Santa Rosa Auto Repair

I recently scheduled an appointment for one of my vehicles. Cooglers Automotive had a coupon for a battery/charging system inspection- and my vehicle had a issue with the battery- I was informed that it would potentially require a diagnostic and I felt that of course would be fair seeing as how the issue might possibly be outside of the scope of work that was going to be required to diagnose and repair the problem. However, the crew did the inspection and found the issue. They absolutely could have charged me a fee for the work they did to fix the issue- while it wasnt a large amount of labor- I do believe it was outside of the coupon that was offered. However, they repaired the issue- and when I asked how much- they informed me I owed them nothing. I was in shock- simply put: Above and Beyond service with this group of professionals! I truly cannot say enough positive about this company and its morals! Honest, professional, reliable service and just all around good people! Thank you all !

Coolers provides excellent service. Their Inspection is top notch. I have had my work van as well as my daughters car worked on. They take pride in what they do.

Terrific service, professional and courteous. Great prices and diligent on the work. I recommend Cooglers to everyone.

I love Coogler's!!! I always trust that they're going to do a great, reliable job. Also, the men at the front are always so helpful! I only trust to bring my car here.

Great service and personable sales team.

I appreciate the customer based service provided by this group of professionals! I know when my family takes their vehicles to Cooglers that they will be treated as if their family is driving them. The communication, tracking of any issues and prioritizing of the repairs for me the customer is such an added value to the trustworthy service being provided by the team.

Nice, comfortable place. Good waiting area.

As always, quick, responsive, friendly, reliable. Thank you Coogler's team!

Just yesterday I picked up my ‘06 GMC Sierra and commented to both Karl (service writer) and Courtney (owner) how impressed I have been and continued to be with every aspect of their care… because care they do. I’ve been taking my vehicles to Courtney and his crew for over a decade, refer to others readily, and value them beyond the work…. Can’t say enough…

7:30 am on a Thursday in Santa Rosa... My truck broke down on the way to make a delivery... AAA towed it (and me) to Coogler's on a recommendation from a friend who knows these guys. Stressed? You know it! Concerned about the work that would be done and how long it would take and what it would cost? Absolutely! Who isn't stressed out when their car breaks down, and they're going to a new auto mechanic??? Greeting me in the lobby were three of the nicest guys who just got into work and were in a better mood than I was... Things were looking up already... Jeff was my repair coordinator, and he immediately put me at ease and let me know that they would do everything they could to get me back up and running ASAP. I quickly booked a rental truck and Ubered to the rental location to get it and bring it back to swap the goods and get back on track. One of the technicians (Scott maybe?) helped me make the swap (above and beyond? Yup!) Quick communication on Coogler's part with some texts and emails told me they had found the problem and were on the case. Estimated time to repair? End of today or tomorrow at the latest. That's fast, I thought... Good news too because I've got more deliveries coming up. 'Tis the season... Fast forward ~4 hours and I'm getting a call from Jeff telling me my truck was ready to pick up (pun intended). What?!?!?! 4 hours and it's done!!! Got back to the rental shop, got one of their guys to take me back to Coogler's, and was back in my truck at 1:30 pm. Since then, a couple of genuinely concerned calls and emails asking if everything is still going well with the truck. Normally, when I do business with someone, they only call to ask if we can do more business. This was actual follow-up and quite refreshing. Will I work with Coogler's again? You bet I will! And if you've been looking for a dependable auto mechanic who's going to do a good job of both fixing your car AND being pleasant to work with, you should too!